Assistant Operations Manager | Denver - Native Campervans

Assistant Operations Manager | Denver

Our Company

Native Campervans is an entrepreneurial, growing company focusing on what we believe is the best sector in the outdoor industry: Campervans! With offices in Denver, CO, Salt Lake City, UT, Las Vegas, NV, and Los Angeles, CA we are conveniently located around some of the most beautiful parks, landscapes, and stretches of highway in the world. Our fleet of custom-built Campervans are some of the best on the road. Built specifically with our customers in mind, we spared no detail or expense to ensure our renters have an unforgettable experience traversing through the Western United States & Canada at their leisure. Each van comes stocked with insanely comfortable beds, bedding, cookware, and camping supplies so one can hit the road immediately. Our team is dedicated to providing each customer an extraordinary experience. You’ll thrive at this company if you are highly energetic, intuitive, passionate about customer experience, and have a love for Campervans and the outdoors.

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Job Description

The Assistant Operations Manager out of our Denver, CO office is an intricate member of the team and responsible for supporting the branch. In this position, you will be supported from our home office in Denver, CO, and by the local branch Operations Manager. This position will assist in managing the entire product experience of prepping, cleaning, troubleshooting and maintaining vans in preparation for customers’ van life adventures.

The full-time job picks up tremendously in our peak seasons (April thru Oct), and it’s not uncommon to work long days, weekends and holidays.

If you have a love for Campervans and are looking to work for a start-up company within the outdoor industry this might be the perfect job for you.

Responsibilities

  • Perform detailed cleaning of interior and exterior of the Campervan, and ensure compliance with our quality expectations.
  • Problem-solve, schedule and fix van issues when they arise.
  • Utilizing our internal software systems to charge customers, edit bookings, and manage the maintenance schedule of the fleet.
  • Suggest and lead process improvement initiatives.
  • Ensures compliance with our customer service expectations

Campervan Prep/Customer Service

  • Assure Campervans are ready for customer pick up – fully stocked, safety checks, cleaned and previous renter comments addressed.
  • Perform the customer drop off process, check for damage, answer questions, ask for reviews.
  • Detailed cleaning of the interior & exterior of the Campervan immediately post rental
  • Meet customers at pickup and dropoff of vans, as well as be a resource for itinerary planning, camping spots and not-to-miss sights.

Fleet Management

  • Coordinating and scheduling van maintenance
  • Understand and complete van fixes as needed between customer trips.
  • Mechanical Aptitude Needed:
    • Fluid Top Offs
    • Tire Pressure
    • Propane Check
    • Ensure full tank of gas o Interior Van Repairs

Facility Management

  • Ensure the Shop is clean and maintained at all times:
    • Laundry
    • Dishwashing
    • General Organization and Cleanliness
    • Exterior Landscaping

Requirements

  • Positive, engaging attitude
  • Must be able to work weekends, 7-day stretches, nights & holidays
  • Self-starter. Demonstrates ability to work independently in stressful situations
  • Emotionally intelligent with a high level of self-awareness, empathy, and interpersonal skill
  • Robust organizational and communication skills to coordinate with internal Customer Service Team and other departments and the desire to learn how to manage a fleet and on-site team.
  • Impeccable customer service skills – phone, email, in person, written, etc.
  • Resilience under pressure in a deadline driven environment
  • Strong Computer Skills – Excel, Outlook, Word
  • Comfortability using basic power and hand tools

Qualifications

  • High School Graduate, Associates Degree or higher preferred
  • 1-3 years of previous work experience desired
  • Outdoor Industry experience desired
    • Guide, Resorts, Retail specific outdoor position, etc.
  • Light Mechanical Aptitude (see above)
  • Clean Driving Record
  • Ability to lift 50 lbs.
  • Passion for travel, adventure and the general outdoors

Details

  • On-site position in Denver (remote work not available)
  • Full-time Position, Seasonal with opportunity for Full-Time
  • Compensation based on experience, starting at $770/week
  • Occasional Travel Required for Team Meetings, or Moving of Campervans

Perks

  • Health insurance reimbursement credit
  • Flexible/Unlimited PTO Policy
  • Managerial Skill Development
  • Exciting and inclusive team culture
  • Free use of vans for up to 8 days (when available) for your own vanlife adventure. It is critical our team experiences our product.
  • Paid Holidays
  • Being a part of a rapidly growing outdoor company with opportunities for career advancement.
  • Partnership opportunities/perks/deals through relationships with other startups and outdoor adventure companies.

Anticipated Start Date – March/April 2023

If interested, please email us your resume: [email protected]. Also, please include a cover letter with answers to the following questions:

  1. Share your favorite personal outdoor adventure story
  2. What experience/personal characteristics make you a strong candidate for this position?
  3. What gets you excited about vanlife?

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