Customer Service Rep | Denver, CO

Handle Customer-Facing Communication across all Channels

• Handling phone calls, emails, texts, videochat, webchat, and other customer inquiries using our Internal Tools.
• Assist customers while on their trips. Work with them if any issues and questions arise and handle complaints promptly and professionally according to the CX Department’s expectations and guidelines.
• Assist in Roadside Assistance Calls in accordance with Native’s processes
• Being a resource for individuals looking to book their trip with itinerary planning, camping spots, and not-to-miss sights.

Execute the Responsibilities of the Customer Experience Department

• Allocating customer bookings via all channels (ie. Online, Phone, 3rd Party Sites etc.)
• Perform and Execute Daily Department Checklist Items
• Updating Bookings, Customer-related and vehicle-specific information in Booking Software
• Work and communicate with Operations Managers on Booking-specific issues
• Assist in the coordination, scheduling, and communication of customer pick-ups & drop-offs utilizing our internal tools.

• Positive, engaging attitude
• Must be able to work weekends, & holidays
• Self-starter. Demonstrates ability to work independently in high-stress situations
• Impeccable customer service skills – phone, email, and text

• Fully Remote work available (home address must be in Colorado, or Nevada)
• Schedule: Sunday through Wednesday
• 4 x 10 Hour Shifts
• 7:30 am – 5:30 pm MST
• Occasional Opportunities for Overtime
• Occassionally deployed to assist with Campervan moves between locations

• Free use of vans for up to 4 days annually for your own vanlife adventure. It is critical our team experiences our product.
• Being a part of a rapidly growing outdoor company with opportunities for career advancement.
• Partnership opportunities/perks/deals through relationships with other startups and outdoor adventure companies.