Frequently Asked Questions

Campervan pick-up & drop-off is available 9:00am – 4:00pm, 7 days a week.

Customer service is open Monday – Friday, 9:00am – 4:00pm. Closed on Saturdays & Sundays.

We’re always free to answer questions by phone or email during these hours, but we’re not always on site. Our offices are close to some pretty amazing public lands, and we like to get out and enjoy them too.

Please set up an appointment if you’d like to scope out our vans or chat in person before booking.

Campervan rental pickups and dropoffs are by appointment only.

Closed on 4th of July, Thanksgiving, Christmas, New Year’s Eve & New Year’s Day.

Campervan rental pickup hours are between 1:00pm – 4:00pm

We will arrange your pickup appointment when you book your van. If you’d like to hit the road early, depending on availability, an early pick-up can be scheduled as early as 9:00am for a charge of $75.

We know that travel delays can happen and plans can change. Reach out to us as soon as you can if your itinerary is impacted by weather or other unforeseen forces, and we’ll do our best to accommodate you.

Campervan rentals must be returned by 11:00am on your scheduled drop-off date.

Drop-offs after 11:00am will incur a $50 charge.

If you’re still on the road and think you’ll miss our dropoff window, please let us know as soon as you can. A missed dropoff (without making prior arrangements) means we’ll have to charge you for an additional night.

We have 3 models of campervans for rent. All vans are 2018 or newer, front-wheel drive vehicles.

The Biggie is our swankiest model, and it’s totally decked out. It sleeps 2 with a cushy memory foam queen mattress and can seat up to 2. You’ll have everything you need to cook and chill at camp in this fully stocked campervan.

Ram ProMaster 136″ High Roof. Seats 2 / Sleeps 2. 13 City / 18 Highway MPG.

Explore The Biggie

The Squad is a high-capacity campervan that seats and sleeps 4. With a comfy log cabin interior featuring a memory foam mattress and a slick, pop up roof tent, you can bring the kids or a couple more adventure buddies. We didn’t forget about food – there’s a well-equipped kitchen in the back with enough dishes for everybody.

Ram ProMaster 136″ Low Roof. Seats 4 / Sleeps 4. 18 City / 26 Highway MPG.

Explore The Squad

The Smalls is a fun to drive, low-profile campervan. It’s perfect for a couple cruising the West with your BFF. It seats and sleeps 2, gets awesome gas mileage, and has a clever kitchen and drawer system that makes the most of its compact space.

Ram ProMaster City. Seats 2 / Sleeps 2. 21 City / 28 Highway MPG.

Explore The Smalls

Yes! All of our vans have Bluetooth connectivity. This means that you can stream your music directly from your phone. Our vans also come equipped with an auxiliary cable so you can plug into the port too.

Heck yes! One-way rentals are a great way to see the American West without backtracking. Since we have offices in Las Vegas, Salt Lake City, Phoenix, and Denver, your options are pretty epic.

Generally, we charge a $350 relocation fee if you drop off your campervan at a different location. Season and demand in each market may influence the cost of a one-way rental.

Contact us to discuss your one-way campervan rental, and we’ll talk shop about pricing and potential itineraries. All one-way trips are subject to availability.

Please note that if you book a one-way reservation and cancel at any time, no refunds of your deposit will be issued.

Campervan Add-Ons are not available for one-way rentals. Sleeping bags are the only exception.

Here at Native Campervans, we offer some of the most inclusive packages in the industry with no additional costs. Because nothing kills the buzz of a beautiful vacation like crazy, unexpected fees.

Check availability and get a quote here. Rates vary based upon the campervan model, seasonality, and the longevity of your trip.

Included with every rental package:

100 FREE Miles Per Night. Any excess mileage is charged $0.35/mile. If you’re a total road warrior, we suggest adding on one of our additional mileage packages (see What is my mileage limit?)

Basic Insurance Coverage. You are covered for 3rd Party liability and property damage at state minimum levels

FREE Extra Drivers. Add additional drivers to your booking at no extra cost.

FREE Cooking Essentials. Don’t worry about getting the essentials. From cutting boards to cooking equipment and dish scrubbers we got you covered (see What equipment comes in the campervan?).

FREE Bedding. No need to lug your own pillows or sheet-set. Every rental comes with a set of sheets, pillows, pillowcases, and a top-of-the-line Rumpl camping blanket.

FREE Camping Chairs and Table. Camp comfortably outside without having to buy or bring your own equipment. We’ve got you covered.

*Free cancellation within 24 hours of booking.

You can cancel your campervan rental for free 30 days (or more) prior to your pick up date. We will refund your entire deposit, and be able to rent the van to someone else with proper notice. If you cancel your reservation within 30 days of your pick up date, we charge a $500 fee.

If you cancel on the day of your pick up appointment or simply do not show up, the van will have to stay on the lot and miss out on an epic adventure. Sadly, we have to charge the full rental fee for day-of cancellations and no-shows.

In order to cancel your campervan reservation (at any time), we’ll need notice in writing. An email is fine.

Please note that if you book a one-way reservation and cancel at any time, no refunds of your deposit will be issued.

We can’t offer refunds or discounts for early returns, so we suggest keeping the van for the entire length of your booking, and checking a few more boxes off your bucket list.

You must be at least 21 years of age and have a motor vehicle license for at least 1 year.

Technically, the sky’s the limit. You can take your campervan rental anywhere in the US or Canada without penalty.

We’ve included 100 free miles per night with your rental. If you’re a total road warrior, we suggest adding on one of our additional mileage packages.

200 miles/night = $25.00/night
300 miles/night = $50.00/night

Excess mileage beyond any package will be charged $0.35 per mile.

Choose your mileage package at time of booking, or switch to a different plan when you pick up your adventure van. We’re happy to help if you need recommendations on places to visit or deciding which package is best for you.

Your trip’s base mileage is determined by the number of days in your reservation. We don’t keep track of how or where you use those miles, we simply divide the miles driven by the number of days you rented the van. If you’ve gone over the allotted mileage for the package you purchased, we charge $0.35 for every additional mile.

We offer additional cost-savings mileage packages for you road warriors out there, so don’t sweat it if 100 free miles per day doesn’t sound like enough. You can select your mileage package at time of booking, or let us know your decision when you pick up your van. Feel free to reach out if you have questions about mileage or need recommendations on cool places to visit.

We believe that you shouldn’t be stressed about taking the scenic route and going over mileage while traveling on your adventure. That’s why we guarantee that we’ll put you in the most affordable mileage package once your trip has completed. And yes, this means that we will even issue you a refund if it’s less expensive to put you in a different mileage package.

We aim to be an all-inclusive rental company, ensuring you are set up with all the basic amenities you need for a true vanlife adventure. Depending on the van, the inclusions differ slightly, however, all vans come with the basics below:

Propane & Kitchen Equipment. Including pots, pans, cups, bowls, cutlery, coffee-maker, dish soap, hand towel, and more.

Fresh Bedding. Provided with your uber-comfortable memory foam mattress are a full-sheet set, two pillows with cases, and a Rumpl camping blanket.

Camping Chairs & Table. Chill out by the campfire in comfort in these high-end camping necessities.

Ceiling Fan. High-powered, dual-direction fan with a remote that keeps you nice and cool during those hot summer months.

Storage. Plenty of intuitive space available to keep your luggage and groceries hidden and safe.

Absolutely. We have you covered for free on all the basics (see What equipment comes with the van?), but we also have a slew of add-ons available so you can wake up at a trailhead with everything you need!

If you are a summer adventure warrior grab a bike rack or solar shower rental. Or, if a few nights camping under the stars tickles your fancy we’ve got tents and sleeping bags available for you. And if you are like us, and love winter camping make sure to check out our Winter Package options.

To rent car/booker seats and Pack ‘n Plays, please reach out to our preferred partner. Use the coupon code: nativecamper10 to receive a discount!

Please note, add-ons are not available for one-way rentals. Sleeping bags are the exception.

Check out our full Campervans Add-Ons List here.

Woohoo! You can either book online or give our customer experience team a call. A $500 deposit is required to lock in your reservation. The remaining balance is due on the day of your pickup. Once we have confirmed the reservation, we will send you a confirmation email that includes your booking details and confirmation number.

The preparation fee is charged on all rentals. It covers the cost of cleaning your van, ensuring it is fresh and ready for your epic adventure!

Butane Canisters: Used in the Small Campervans, last approximately 2 hours on high heat. 

Propane Canisters: Used in the Biggie and Squad Campervans, last approximately 1.5 hours on high heat.

You can rent a campervan from us as long as you’d like, and take it anywhere in the US or Canada without additional fees (with a couple of exclusions).

Our no gos:

Sorry, but Burning Man is strictly prohibited. Playa dust can damage vehicles and is pretty gross.

Off-roading is not allowed in our vehicles. We’re cool with you taking our vans on well-maintained gravel roads (Joshua Tree anyone?), but please use your best judgment. Vehicle size and clearance and weather conditions should always be taken into consideration when driving on an unpaved road.

You can read the fine print regarding vehicle damage on our Terms and Conditions page.

Our Roofnest Roof Top Tents hold up to 650 LBS.

Worried about staying warm while experiencing Vanlife? We got you covered. Take a look at our Winter Camping 101 Article for advice along with the Winter Packages we designed to keep you warm and comfortable during the colder months.

Additionally, we have heating upgrades in both our Biggie & Squad Campervans (info below).

Built-in Heater: Set your internal van thermometer and stay cozy warm all night. The system utilizes minimal gas from the fuel tank, feeds a combustion chamber under the vehicle, and pumps hot air into the vehicle.

Portable Heater + 2 Propane Bottles: Set the timer on this Mr. Buddy Portable Heater and make your van nice and toasty. Each propane bottle lasts up to 6 hours.

It depends. We do not require an international driver’s license to rent our campervans, as long as the license from your home country is in English. If your license is not in English, then an international driver’s license is required. Additionally, if you would like to purchase the Supplemental Liability Insurance, you will be required to have an international driver’s license.

Our campervans are considered Class B Recreational Vehicles or Motorhomes, and therefore, if you have a US or Canadian driver’s license, your personal auto insurance or credit card insurance that provides coverage for traditional rental vehicles, may not cover you for our campervans. We recommend you give your provider a call and check your coverage prior to picking up your campervan.

If you decline our CDW Waiver and choose to use your own insurance you are responsible for any and all damage to the vehicle and accept full liability until your return has been documented. our credit card will be charged for the cost of any and all damages upon return, and you will need to file a claim through your own insurance company for reimbursement.

In our experience, we have found that most auto insurance providers and credit cards do not cover you for Class B Recreational Vehicles.

For a better understanding of our insurance offerings, check out our Insurance Options here.

Your daily rental rate includes 3rd party minimum liability coverage set by the individual state where your rental pickup is. If your personal insurance does not provide liability coverage to $1,000,000 for Class B Recreational Vehicles, you can purchase it through our Insurance Provider for $14.95/day.

For a better understanding of our insurance offerings, check out our Insurance Options here.

We know stuff happens, but a dead battery or flat tire doesn’t have to derail your adventure. If you have a roadside issue, please call or text 877-550-5335 and selecting Extension 3 a detailed message with the issue you’re facing. Include your name and the campervan’s name found on the passenger door.

If it’s a vehicle-related issue after 6 pm please be aware that most mechanics are not open. We advise you to find a safe place to park for the evening, and we will assist you shortly after 8:30 am. For true medical emergencies please dial 9-1-1.

More information about Roadside Assistance can be found here.

Finally, make sure to check out our Insurance Options to ensure you are completely prepared for your adventure.

Neither. They are all front-wheel drive and come with all season tires.

Oh man, so many places. That’s the beauty of camping in a van. We’re partial to designated campsites on public lands, but you’re welcome to take them to RV parks and commercial campsites that are convenient to your points of interest.

The West is full of amazing national, state, and regional parks, so the possibilities are pretty much endless. Check out our stories page for itinerary inspiration along with our favorite camping apps.

Our summer campervan rentals book up fast, so don’t procrastinate during peak season. We suggest making your reservation at least a few weeks in advance, but you can always lock it down months ahead.

Occasionally, we’ll have a last-minute deal. If you’re a gambler, feel free to reach out any time. You may just get lucky.

Please do. Renting a campervan in Colorado, Utah, or Nevada comes with big perks. Bordering states are packed with national parks and fun things to do. Check out Grand Teton, Yellowstone, Yosemite, Joshua Tree, or the Grand Canyon. We don’t mind.

We never charge fees for crossing state lines or venturing into Canada. You can refer to our rates page to compare mileage package costs (100 miles/day are free).

You can use either a debit card or credit card.

We do not take a damage deposit or any other deposits/authorizations above your booking total at the time of pickup.

Yes, as long as there is availability you are free to make changes to your reservations at no additional charge. The one exception, however, is changing your pickup date on the day of your scheduled pickup.

Your first responsibility is to use your best judgment. Take weather and road conditions into consideration. And always double-check that you’re feeding the van the correct type of fuel.

Mountain regions are full of variables, so keep your eye on the skies. Pullover and chill if you see inclement weather ahead (especially if you see commercial buses and semi-trucks doing the same). Our winter fleet comes equipped with snow tires, but always use caution if you’re unfamiliar with the roads and how the vehicle handles in wet or windy weather. Damages caused by poor driver choices may result in additional repair costs and fees.

We are committed to running a clean, safe, and well-maintained fleet of camping vans. We replace tires regularly for daily wear and tear. If tire or windshield damage occurs do to a road hazard or driver error, we’ll have to charge you for the replacement.

We ask that each van is returned in a clean and respectable state – similar to when you first picked it up. An additional cleaning fee will be charged if you return the van in rough condition.

Generally, no. None of our vans require RV hookups, and the longest model is 18 feet. Most campgrounds allow our vans at tent sites, and since they’re designed to be off-grid, you won’t be killing the camp vibes with a noisy generator.

Absolutely! We love our four-legged friends and know that dogs are always up for an adventure.

Please ensure that your furry friend does not chew, scratch, or soil the interior of the van. The $100 pet fee covers cleanup from shedding and regular, good doggy behavior. If your pet throws a party in the van, we’ll have to add on additional cleaning and upholstery repair fees.

Unfortunately, we only permit dogs in our vans. No other animals are allowed.

The Squad: The two rear back seats in the Squad have a “Lower Anchors And Tethers For Children” (LATCH) Restraint System. The LATCH system has three vehicle anchor points for installing LATCH equipped child seats. There are two lower anchorages located at the back of the seat cushion where it meets the seatback and one top tether anchorage located behind the seating position. These anchorages are used to install LATCH-equipped child seats without using the vehicle’s seat belts. They are DOT approved and can fit any child or booster seat.

To rent car/booker seats and Pack ‘n Plays, please reach out to our preferred partner. Use the coupon code: nativecamper10 to receive a discount!

Yes, the Biggie, Squad, and Smalls Campervans are available at all three of our locations. Talk to us about one-way rentals if you’d like to pick up and return one of the other van models in different locations.

The Biggie: As our cushiest campervan, the Biggie has a built-in refrigerator that runs 24 hours a day – whether you’re on the road, or the van is parked back at camp while you explore the landscape. It’s got a 150-watt solar panel and a secondary battery, so your food and bevs stay perfectly cool.

The Squad: If you’re road tripping with your entire crew, you’re going to need plenty of. . . soda. That’s why we’ve outfitted The Squad with a Yeti Tundra 65. It’s the finest cooler on the market and holds up to 42 cans (we recommend bringing some camp food as well).

The Smalls: Our smaller campervans come with a soft-sided cooler that wiggles between your luggage and other gear more easily, and holds up to 24 cans. Depending on the season, you should plan to restock your ice every 24-48 hours.

Totally.  We’re tire kickers too, and our campervans are even better in person.  We ask that you make an appointment by phone or email to check out our vans.  We want to make sure the model you’re interested in will be on site, and that one of our team members is here to show you around.

Nope. That’s part of vanlife, and we’ve found it keeps the peace on long trips (ever heard of the no #2 on the bus rule?). Pretty much every campsite will have restrooms, and many of the developed ones even have showers (speaking of keeping the peace). Check out our blog for more beta on where to shower on the road.

Since all onboardings, signature grabs, and video tours of the campers are conducted a few days prior to your scheduled arrival, pick-up is seamless. We’ll have the campervan parked outside with keys in a designated lockbox so more time can be spent on the road.

If you have questions about the van or your trip, this is a great chance to chat with a local team member face to face.

Van dropoff is super quick. We’ll have you in and out in about 10 minutes, but feel free to stick around for a few minutes and tell us all about your trip. If you have a plane to catch, but still want to share your experience, you can always write us later. Please remember that rentals need to be back to the office by 11:00am unless you purchased the late drop-off option.

Campervan pick-ups are scheduled between 1:00pm – 4:00pm. If you are unable to make this window, we’ll reschedule your appointment for the following morning. There is a $75 fee for missed pick-up appointments.

We understand that some things are out of your hands, and will do our best to accommodate you. Update us as soon as you have word of travel delays so we can make arrangements for your pickup.

Travel is full of variables, so don’t cut it close. Give yourself plenty of buffer when booking flights and taking public transportation. If everything goes swimmingly, we recommend exploring our awesome hometown with your free time.