Fleet Coordinator

Responsibilities

• Manage the Van Interior Repair Lifecycle
• Manage and improve the scheduling, coordination, and execution of Native’s Maintenance Program in conjunction with the Budget
• Claims Management
• Roadside Assistance Support

Van Interior Repair Lifecycle

• Own the end-to-end triage and resolution process for van repairs
• Coordinate with on-the-ground operators to schedule and confirm repair completion
• Maintain a tracking system for repair statuses and unresolved issues
• Report monthly on van interior condition trends and key repair metrics
• Develop initiatives to reduce repair frequency, cost, and turnaround time

Fleet Maintenance Coordination

• Maintain and update the central operations calendar with Preventative Maintenance (PM) service schedules
• Coordinate PM and Reactive Maintenance (RM) services with internal operators and third-party vendors
• Track and escalate Critical Issues/Maintenance (CIM) items until resolved
• Manage OEM recall coordination and ensure compliance across the fleet
• Provide monthly reporting on trends, cost drivers, and efficiency improvements
• Lead cost-reduction efforts by identifying and solving inefficiencies in the maintenance program

Claims Management

• Ensure documentation is collected for all incidents (photos, forms, customer reports)
• Serve as the point of contact for Native’s Claims Management Partner
• Track the progress and resolution of claims and associated repairs (Customer and Vendor Claims)

Roadside Assistance Support

• Respond to escalated roadside events and communicate with field mechanics
• Make informed decisions about whether vehicles are safe to remain on the road
• Document roadside events and communicate internally as needed

Other Responsibilities

• Support cross-departmental process improvement initiatives
• Perform internal vehicle relocations when needed
• Participate in team meetings, trainings, and company initiatives.

• 2+ years of experience in operations, logistics, fleet coordination, or a related field
• Strong organizational and project management skills
• Excellent communication and problem-solving abilities
• Comfortable using digital tools (calendars, task boards, spreadsheets, Slack, etc.)
• Familiarity with vehicle repair processes and vendor coordination is a plus
• Ability to occasionally lift 25–40 lbs and travel for site visits or van relocations

• Starting pay: $50,000 (full-time, non-exempt role)
• Remote role with occasional on-site visits needed
• Travel up to 25%
• Monthly QSEHRA reimbursement for medical expenses
• 401(k) plan option
• Unlimited Paid time off (PTO)
• Van rental credit and access to discounted trips
• Opportunities for professional growth and advancement
• Team-oriented culture with a focus on adventure and excellence

Application Questions:

• Tell us about a time you managed or supported a fleet or maintenance program. What tools did you use, and how did you prioritize tasks?
• Describe a situation where you had to make a quick call about whether a vehicle was roadworthy. What did you consider, and how did it turn out?
• Why are you interested in joining Native Campervans, and what excites you about this role?