Operations Manager | Denver, CO

Operations Leadership & Accountability

• Responsible for the overall performance of the Denver fleet, shop, and Operations Team.
  Own and enforce operational KPIs, including:
  • Vans dropped off by 3 PM must be completed by 11 AM the following day (unless a documented Red-Light Issue is present).
  • Inspection accuracy maintained within company audit standards.
• Build and manage weekly labor schedules to align with forecasted volume.
• Control labor costs and overtime while maintaining quality standards.
• Lead daily operational planning and hold team members accountable to performance expectations.
• Identify and implement process improvement initiatives.

Campervan Prep/Customer Service

• Ensure all campervans are ready for customer pickup — fully stocked, safety-checked, cleaned, and prior renter comments addressed.
• Oversee detailed cleaning of interior and exterior of campervans post-rental.
• Ensure compliance with company quality expectations and inspection standards.
• Coordinate closely with the Customer Experience Team to ensure seamless handoffs.

Fleet Management & Van Repair Oversight

• Ensure vehicles are transported to and from local maintenance partners and vendors.
  Diagnose and resolve light-to-moderate van issues between trips when appropriate.
• Be the location expert on all things Campervan Repair-related, and handle as needed.
• Mechanical aptitude required, including comfort with:
  • Fluid top-offs
  • Tire pressure checks
  • Propane systems
  • Water systems troubleshooting
  • Interior campervan repairs
  • Basic electrical troubleshooting
• Escalate major mechanical or Red-Light Maintenance Issues appropriately.

Facility Management

Ensure the shop and lot are clean, organized, and safe at all times.
Oversee:

• Laundry
• Dishwashing
• General organization
• Inventory discipline
• Exterior upkeep

Work with landlords and municipality representatives as needed for inspections and compliance.

Team Leadership

Directly manage:

• Seasonal Operations Lead
• Seasonal Detailer

Train seasonal staff and develop team capabilities.
Maintain strong communication with District Operations leadership.
Hold team members accountable for attendance, quality, and execution standards.

• Positive, engaging attitude 
• Must be able to work weekends, extended stretches & holidays 
• Self-starter. Demonstrates ability to work independently in stressful situations
• High emotional intelligence with strong interpersonal skills.
• Strong organizational and communication skills to manage a fleet, labor schedule, and coordinate with internal teams.
• Comfortable using power tools and performing repairs on vehicles.
• Resilient under pressure with strong problem-solving ability.

Mechanical Aptitude Needed:

• Vehicle Fluid Top-Off
• Tire Pressure
• Propane Check
• Comfortability using basic power and hand tools

• Associate’s or Bachelor’s Degree preferred.
• 3–5 years’ experience in Operations, Fleet Management, Facilities Management, or similar hands-on leadership role.
• Minimum 2 years of supervisory or managerial experience.
• Experience managing schedules, labor costs, or small teams required.
• Light mechanical aptitude required.
• Clean driving record.
• Ability to lift 100 lbs.
• Interest in travel, outdoor recreation, or mobile hospitality industries preferred.

• Competitive Pay + Performance Bonus
• Managerial Leadership Opportunity
• Ability to utilize Campervans for personal use (when available)
• Exciting and collaborative team culture
• Unlimited PTO Policy